Customer Communications Opt-In Policy

Above Average Automotive – Florida

1. Purpose

Above Average Automotive respects our customers’ privacy and complies with all applicable state and federal laws regarding electronic communications, including the Florida Telephone Solicitation Act (FTSA), the Telephone Consumer Protection Act (TCPA), and the CAN-SPAM Act.

This policy explains how customers may opt in to receive communications from us and how they may withdraw consent at any time.

2. Types of Communications

By opting in, customers may receive communications including but not limited to:

  • Appointment confirmations and reminders

  • Vehicle service updates and estimates

  • Invoices and payment notifications

  • Maintenance reminders

  • Promotional offers, discounts, and service announcements

Communications may be sent via:

  • SMS/text message

  • Email

  • Phone call (manual or automated, where permitted)

3. How Customers Opt In

Customers provide express consent to receive communications from Above Average Automotive by one or more of the following methods:

  • Checking an opt-in box on our website or digital forms

  • Signing a paper intake or repair authorization form

  • Providing verbal consent during a recorded phone call

  • Initiating contact via text message and agreeing to continue communications

Consent is not a condition of purchase.

4. SMS/Text Message Consent (Important)

By opting in to receive SMS messages from Above Average Automotive, customers acknowledge that:

  • Message and data rates may apply

  • Message frequency may vary

  • Messages may include marketing content

To opt out of SMS messages at any time, customers may reply STOP.
For help, reply HELP or contact us directly.

5. Email Communications

Customers may unsubscribe from marketing emails from Above Average Automotive at any time by clicking the “Unsubscribe” link included in each email or by contacting us directly.

Transactional or service-related emails (such as invoices, estimates, or appointment confirmations) may still be sent as permitted by law.

6. Opt-Out & Revocation of Consent

Customers may withdraw consent at any time by:

  • Replying STOP to text messages

  • Using the unsubscribe link in emails

  • Contacting Above Average Automotive by phone, email, or in person

Opt-out requests will be honored promptly and in accordance with applicable law.

7. Data Privacy

Customer contact information collected by Above Average Automotive is used solely for business-related communications and is never sold or shared with third parties for marketing purposes, except as necessary to operate communication systems or as required by law.

8. Contact Information

If you have questions about this policy or your communication preferences, please contact:

Above Average Automotive LLC
Phone: (904)742-6596
Email: Aboveaverageautollc@outlook.com
Address: 8439 Alton Ave Jacksonville FL 32211